Black Screen or Distorted Video During Playback


  • A black screen is displayed during video playback.
  • Video is distorted during playback.


Disable hardware acceleration at the browser.

Problem can be experienced during historical or live playback.

  1. Log into
  2. Find camera either under Cameras or Layouts
  3. Open history viewer (click little clock on top right-hand corner) or click on preview image to start live playback
  4. Once video start playing, right click inside the video image and select settings
  5. Under the Adobe Flash Player Settings, uncheck Enable hardware acceleration

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.